Q: Can I pay via check or PO?

A: No. Payment needs to be completed by Credit Card.

Q: Can I show up the day of and do walk-in registration?

A: Unfortunately because of daily occupancy limits this is not an option.

Q: What if I can only attend 1-2 days?

A: We do not pro-rate registration in Alexandria. We do not offer 1 or 2 day attendance tiers in Alexandria. That option may be made available for On-The-Road events. Check the event page for more information.

Q: How long does it typically take registration to fill up and/or sell out?

A: In previous years in-person attendance has filled up in less than an hour.

Q: How do I transfer my registration?

A: Once you’re successfully registered we recommend you set up an account with RegFox. This will allow you to manage your attendance and, in some cases, transfer your seat should you not be able to attend. You can also email Training Days with the name, email and phone number of the person you are transferring your seat to.

Q: Any tips or tricks on how to get a spot during in-person registration?

A: Yes. Use form fill features with your browser and/or password managers to quickly fill in needed registration fields to include your credit card number.

Q: When does my seat get held for me, at the beginning of registration or once I hit submit?

A: The registration system reserves your seat AFTER you enter all your information, credit card details and then hit SUBMIT. So if you take longer to enter this information you’ll be sliding down the list. It is NOT like TicketMaster where you get in a queue and the seats are held upfront.

Q: So wait, if I have to register more than one person will that affect my chance of getting a seat?

A: Unfortunately yes. The longer you take to enter personal information the longer it takes to get to the part when you hit SUBMIT and the seats are purchased. So, here’s a technique, after the first person is registered you will be asked for the next persons first and last name as well as their email address. You can enter the same email in each time (paste) and then update it later, once registered, to reflect the correct emails for your individual attendees.

Q: Why are hotels and lodging so expensive in Alexandria?

A: Hotel costs continue to be one of the largest expenses our attendees coming in from out of town will have. The hotels we’ve contracted with are close to the event and meet our standards of comfort and cleanliness.

Q: Are there other lodging options I should know about?

A: We’ve had attendees have success using AirBnB as well as VRBO. If you have questions about locations that are near the venue drop us an email and we’d be happy to help you out.

Q: I’m not familiar with DC area airports. What airport should I fly into?

A: Washington Reagan Airport (DCA) is your best option. It is located two stops up the metro line from the venue and the recommended hotels. If you fly into Baltimore or Dulles you have a car or shuttle ride in front of you that could be anywhere from 45 minutes to an hour and half depending on traffic. DCA is your best bet.

Q: I drive a monster truck and it won’t fit in the hotel parking garage. Can I park at the GWMM overnight?

A: Yes. If you’re coming into town for the event Monday morning you can let us know that day when you check in for our event or if you’re going to need to leave it there Sunday night send us an email with your vehicle description and plate so we can give them a heads up.

Q: Is there going to be hands-on training?

A: No, this is a three-day lecture series that does not include hands on training.

Q: Have you considered moving to a larger venue to support a larger audience?

A: We have been lucky to have the support of our friends at the George Washington Masonic National Memorial since the beginning. Their venue provides a distinctive and intimate location that is unmatched. While we would love to get more folks into the event we are not ready to move venues.

Q: What is your refund and/or cancellation policy?

30+ Days from the Event: Refunds (less a $15 cancellation fee) will be offered via check and sent USPS in 7-10 days.

15-29 Days from the Event: A voucher will be issued for the price of registration paid that can be used for 12 months towards a future Training Days registration. ~See Voucher Rules & Waitlist Clause~

Inside 14 Days: No refunds or vouchers issued. You've made a generous donation to a 501C3 non-profit supporting members of the fire serivce. ~See Waitlist Clause~

Q: What is the waitlist clause?

A: If Training Days is sold out, and running a waitlist, cancellations may be eligible for a refund insde 30 days of the event if their seat can be sold to a person on the waitlist. You can contact Training Days to find out if this is an option; but you're not allowed to be grumpy with our staff if the waitlist is exhausted.

Q: What are the rules for vouchers?

1. Vouchers are offered once via email. It is your responsibility to capture and maintain that voucher code and/or information to use in the future. We will not be re-issuing vouchers or looking up lost codes for you.
2. Vouchers have NO CASH VALUE and cannot be refunded. If you do not use the voucher you cannot exchange it for cash.
3. The voucher can be applied to an upcoming Training Days event where registration falls in the 12 months after the voucher being issued.
4. Vouchers do not give you priority registration status when event registration opens. Sign up early to secure your seat.
5. Your voucher will expire 12 months from date issued which will typically allow you an opportunity to register up to two Training Days events - subject to scheduling; no promises offered.
6. Once registered for one of our events using the voucher you MAY NOT cancel and receive an additional voucher or a cash refund.
7. Once registered for an event you may not “push” that registration to a future Training Days event if a conflict arrises. The voucher is good for one registration in the future and only that one registration.
8. You may transfer a confirmed registration to another person with no additional fee.

Q: Can I "Push" my registration to a future event?

A: Pushing a current registration to a future Training Days event is no longer offered. You can be issued a voucher up to two weeks before our events but we are no longer "pushing" registrations.

Q: Can I transfer my registration to someone else?

A: Absolutely. At any time you can transfer your confirmed registration to someone else at no-cost. Simply send an email with new persons name, email, phone number and mailing address and we will make the switch for you.

Q: Can Training Days staff help me find a buyer for my seat ___ days before the event?

A: It is your responsibility to manage the sale of your confirmed registration if you are unable to make it to the event.